Return & Refund Policy

At GGBO, we strive to ensure that you are completely satisfied with your purchase. If you are not happy with your product or if it doesn’t meet your expectations, please review our return and refund policy below.

Eligibility for Returns

  • Time Frame: You may request a return or exchange within 30 days of receiving your order.
  • Condition: The product must be unused, in its original packaging, and in the same condition as when you received it. Items that show signs of use or damage will not be eligible for a return.
  • Proof of Purchase: To complete your return, we will require a receipt or proof of purchase.
  • Exceptions: Some items, such as customized products or special promotions, may not be eligible for return. Please check the product details for return eligibility before purchase.

Return Process

  1. Request a Return: To initiate a return, please contact us via our Contact Us page or email us at [your contact email]. Include your order number, product details, and reason for return.
  2. Return Authorization: Once we receive your request, we will provide you with a Return Authorization Number and instructions on how to return the item. Returns without authorization will not be accepted.
  3. Shipping the Product Back: Customers are responsible for the return shipping costs unless the return is due to a defect or error on our part. We recommend using a trackable shipping service for your return, as we cannot guarantee that we will receive the returned item.
  4. Inspection and Refund: After receiving the returned product, we will inspect it to ensure it meets the conditions outlined above. Once the return is approved, we will process your refund. Please note that the processing time for refunds may take up to 7-10 business days depending on your payment method.

Refunds

  • Processing Time: Refunds will be processed to the original payment method. It may take 7-10 business days for the refund to appear on your account after processing.
  • Partial Refunds: If the product shows signs of use, or if parts of the original packaging are missing, a partial refund may be issued based on the condition of the returned item.
  • Non-Refundable Charges: Shipping costs and any promotional discounts applied to the order are non-refundable.

Damaged or Defective Products

If your product arrives damaged or defective, please contact us immediately at [your contact email] with a description and photos of the damage. We will offer you a full refund or exchange at no additional cost, and we will cover the return shipping fees.

Exchanges

We do not offer direct exchanges. If you need a different product, please return your item for a refund and place a new order for the desired product.

Important Notes

  • All returned items must be shipped back to our warehouse within 30 days of receipt.
  • Returns made after 30 days from the delivery date will not be eligible for a refund.
  • We reserve the right to reject returns that do not meet the above criteria.
  • For questions or concerns, please don’t hesitate to reach out to us.

Compliance with Google’s Return & Refund Policy

This policy ensures compliance with Google’s Shopping Ads Policies, which require that businesses clearly communicate their return and refund process, and offer a reasonable timeframe for returns. We also ensure that customers are aware of the process for returning damaged or defective items, which is essential for a transparent and positive shopping experience.

Summary of Key Points for Google Compliance:

  1. Clear time frame for returns (30 days).
  2. Refunds are processed within a reasonable time frame (7-10 business days).
  3. Condition of returned products must meet specific criteria (unused, original packaging).
  4. Exceptions for certain items, such as customized products, are clearly stated.
  5. Return shipping costs are the responsibility of the customer, unless the product is defective or damaged.
  6. Damaged/defective products are addressed with full refunds and free return shipping.
  7. Non-refundable charges are clarified (shipping and promotional discounts).

Contact Us
E-mail: support@ggbo.shop
Business Address:No. 1569, Room 9, Floor 8, No. 4, Jiangjunshan Commercial and Residential City Public Building, Xinfeng Street, Babu District, Hezhou City, Guangxi Province 542800, China